Arcadis/City of Flint
Overview: Due to the ongoing water crisis in Flint, the city was asked to comply with an EPA administrative order to assess ways to optimize the water distribution system. McConnell Communications, a subcontractor to Arcadis, was asked to help with communication outreach and crisis management to help inform residents of the work being done by the city. To that end, beginning in September, 2016, we have surveyed residents about perceptions; helped put together FAQ sheets and work updates (in English and Spanish); arranged a series of town hall meetings; engaged in one-on-on conversations with key stakeholders and continue to present updates to residents via community group meetings.
Outcome: While the work to restore residents’ trust is ongoing, the feedback has been generally positive about Arcadis’ direct outreach to residents and their efforts to keep the community informed and simply taking the time to listen to their concerns.
Reference: Christopher Hill, Arcadis Vice President/Regional Value Proposition Leader,
813-347-3047